Role: UX designer, UX Researcher

Within a tight six-week timeline, our trio of designers embarked on a design sprint aimed at elevating the web and mobile experience for public members seeking our client's services. This initiative wasn't just a one-off; it laid the groundwork for the enhancement of various e-services throughout the organisation in the future. Collaboration was key—we joined forces with business analysts, the client’s cohort of product owners, fellow designers, developers, and the end-users themselves. This collective effort was to ensure our high-fidelity prototype not only met the client's business objectives but also resonated with users, thanks to insights gained from rigorous user testing.

My role included
  • Translating user story points/ business requirements into screen flows
  • Crafting dynamic prototypes for immersive user testing experiences, both on web and mobile platforms
  • Developing scripts tailored for User Testing engagements
  • Conducting and observing User Testing sessions
  • Refining designs based on feedback and insights gathered
Methodology
  • User Story Mapping
  • Wireframing
  • High Fidelity Interactive Prototyping (Figma)
  • User Testing

 Pssst... hey there...

Many projects I have worked on are confidential, and I may not be able to share them publicly. If you're interested, I could share about my experiences so far as a designer :)